We are now the largest excursion operator in the north of Mallorca. When we started operating in 2004 it was, frankly, a struggle! As with many new projects, nothing went as planned and unexpected obstacles popped up left, right and centre that first season: the laws about propaganda were changed, new travel agency requirements were introduced and we had some very tricky suppliers who shamelessly caved under pressure from hostile tour operators who threatened to stop selling the products of those who worked with us. Ouch!
However, Toni from Mallorca and Seamus from Ireland, a very innovative and resourceful pair, fought fire with fire and muscled their way into the market, building great relationships with suppliers and sellers and persevering with the situation.
Due to the company's philosophy of great customer service combined with excellent value for money, each year we found our numbers increasing and many previous customers coming back year after year to spend days out on their holidays with us.
Each winter is spent doing investigations about what new trips we can offer and where people would like to go. We create some very interesting experiences and different days out that people love and which no other companies offer; like our very successful Rural Mallorca excursion which takes people to a typical Mallorcan "finca" where people get to experience the rustic Mallorca and learn about (and eat and drink) local products. In fact, due to popular demand, we added another Rural Mallorca day to our programme, taking people who’d experienced route one, to different and even lesser-known parts of the island.
We have a wide range of products and services and we still pride ourselves on our high level of customer service and attention to detail. A few years ago we began a campaign promoting Trip Advisor and we have had so many wonderful reviews from satisfied clients that we are now Trip Advisor's number one attraction in Mallorca, and year after year we earn their certificate of excellence.
We have a wide range of excursions on offer and despite many people having visited Mallorca before; we are always coming up with new and interesting activities. For example, a few years ago we started offering a tour to the wonderful nature park La Reserva del Puig de Galatzo and so far our clients are loving it, especially those who participate in the adventure activities on offer at the park. This year we have a brand new family offer with Natura Parc: kids and adults alike love marvelling at the big cats, feeding the lemurs and learning about what the zoo is doing to help local conservation. So keep your eyes open as we still have plenty more planned for this season and the future…